Frequently Asked Questions

When we build a new website for you, we simply copy your existing information onto our platform. Your current website remains on its original servers during this process. Once your new site is complete and you’ve approved it, we’ll provide instructions to update your DNS settings (where your website address is hosted) to point to our servers. After this change, visiting your website will display your new site. For example, if you currently have a WIX account, you will still have access to your legacy information through your WIX account. However, all future updates will be made throgh our page builder system. When you are ready to change, you can keep access to your WIX account, or cancel.

We've carefully researched the costs of maintaining our platform, including development, support, and technology fees, to determine a fair and sustainable pricing structure. We used to previously cater to restaurants, which charged a monthly fee, but we understand that’s not feasible for most rescues. Instead, we opted for a small additional fee of $8 that is billed to adopters. Our research shows adopters are generally willing to pay a modest fee, knowing it supports the rescue they’re working with. That being said, if we ever need to adjust our pricing structure in the future, all existing
customers will be grandfathered in at their original rate.

There is no contract, and members can cancel at any time. If a member chooses to cancel, they will retain full access to all their data. Members own the rights to their URL and have control over the name servers. Since no credit card is required, we hope cancellations will be rare.

While we believe there are no downsides to using Stripe, our credit card processor — especially since there are no fees and our system encourages additional donations upon adoption — we understand that some adopters may prefer to pay with cash, check, or other methods. In such cases, you can simply update the status to 'paid' in the app and add a note for your records.

Stripe usually pays out its funds withing 48 hours. Once you have processed a few, Stripe offers an option to do an instant transfer into your account. Strip will charge you approx. 1% of the amount transferred if you use this. While 1% is still paying less that the standard 3% elsewhere, most wait the 1 or 2 days and get the full amount.

Yes, as much as you want! We want everyone to be successful and want your feedback. We will be your 10th volunteer!

When an application is submitted, a banner “Application submitted” is placed on the animal's profile. When the application is approved by you, it is changed to approved. When the adoption is finalized, contract is signed and paid, the animal is automatically removed from public view. The animal, and all its information, contracts and medical is moved to a completed column on your back end.

There are filters on the animal page that include animal type, breed, gender, age and current location. We can add others on request.

As per our terms and conditions (SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industryst andard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”)

All of the adoption information and demographics are stored on our secure servers for future marketing and fundraising on your behalf, at your request and with your consent. We will never send or solicit anyone without consent. If you were to cancel, this data remains yours and goes with you.

These is no contract to sign, just our terms and conditions (Standard for most internet based software programs)

In most cases we can have a website up and running for review in 2 business days. However, we do recommend waiting for the website to go live until you have all of your animals and forms entered in the database. Larger amounts of data can elongate that process but we do our best to have it entered ASAP.